When your x-ray machine breaks, it’s essential to find the right technician to repair it quickly and efficiently. Not all x-ray repair technicians are created equal, so it’s critical to do your research before choosing one. Here are a few tips on selecting the right x-ray repair technician for your business.
Check Resumes for Education and Experience
X-ray repair technicians must have specialized knowledge and experience to diagnose and fix problems properly. Make sure the technician you choose has the right qualifications, including a degree in electronics or a similar field, certifications from industry organizations, and experience working on x-rays.
The minimum requirement is a two-year associate’s degree in biomedical technology or engineering. Most have four-year degrees or higher. The best x-ray repair technicians also have certifications from organizations specializing in x-rays, such as the Association of the Advancement of Medical Instrumentation (AAMI). A common credential to look for is the certified biomedical technician (CBET), which shows an understanding of the technology and a commitment to ongoing education.
It’s also a good idea to ask about their experience. Most technicians will have a few years of experience in their field but ensure they’ve worked with your specific type of x-ray machine. For example, if you have an older model, provide the technician with experience.
Do They Have Remote Repair Experience?
Often, a technician can make repairs without needing to come on-site. If the technician you’re considering has experience with remote repair, it could save you time and money. Remote repair usually involves troubleshooting the problem using a remote access program. This service is vital in medical, dental, and veterinary practices where x-rays are critical to patient care.
Ask for detailed information about each job and how it was handled. Pay close attention to the quality of work, how long it took to complete the job, and whether there were any outstanding issues. An excellent technician should be able to provide several references from past clients who are happy with their work.
Look for Excellent Customer Service
Besides having technical skills, a good x-ray repair technician should have excellent customer service skills. They should be friendly and patient and provide accurate repair times and cost estimates when answering your questions.
Also, make sure they are available 24/7 in case of emergency repairs and have the spare parts to complete the job. The best way to assess a technician’s customer service is by asking for references and speaking with past clients.
Read the Reviews
When choosing an imaging repair provider, look at their online reviews to ensure they’ll provide you with the best service. Check out websites like Yelp, Angie’s List, and Google Reviews for their ratings and customer comments. Look for technicians who have plenty of excellent reviews from satisfied customers.
Pacific MedImage is a professional service of Ackermann Imaging Inc. with full PM / CAL Services (KVP/MAS Meter). We have the experience and knowledge to provide you with the best equipment and service available. Our commitment to quality and service will ensure that your x-ray system is up and running quickly and efficiently. Contact us today to learn more about our experienced X-Ray repair technicians and how we can help you.